Q: we booked a vacation package through jetblue. now we find out that pool is closed at the hotel we are stayin at. jetblue said we could go to another pool. but won't refund the money. is that right?
A: Ask JetBlue to switch you to a different resort. Ask to speak to the person in charge if the representative gives you a hard time. Stay firm but nice, I'm sure they will switch you. What resort is it? Good Luck)